Power Outage Information

How to Report an Outage

Call the Light Department at 315-685-5628 to report an outage.

What to Do if we have a Power Outage

We inform customers about planned power outages.  For unplanned power outages, power restoration times will vary as we diligently work to find the cause of the problem and make the necessary repairs.

During unplanned power outages, if you have an emergency, please call 911 and report your emergency immediately.  Please refrain from calling the Electric Department for your emergency situation because we may lose precious time calling 911 to help you.

Please read on:

1.  During a power outage if you experience a medical or or any emergency call 911.
2. Keep refrigerator and freezer doors closed.  Food in the refrigerator will stay approximately six to nine hours without spoiling and frozen foods will stay approximately 24 hours in the freezer.
3. Disconnect sensitive appliances (example microwaves, televisions, exercise equipment, and computers) to prevent any potential power surge which may occur when power is restored.
4. Items to keep on hand for a power outage are: medical supplies, a battery powered radio or a hand crank radio, battery powered alarm clock, flashlights and extra batteries, cell phone.

For more questions please contact the Electric Department: 315-685-5628

For consumer complaints that cannot be resolved with the company, you may contact the New York Department of Public Service (DPS). 

DPS complaints may be directed as follows:  Website: www.dps.ny.gov/complaints;  Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223